Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

To initiate a return, please email support@sbvsupplements.com and state your order number, reason for return, and your full name

To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.

Missing or Damaged Items

If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of charge. You must notify us within 3 days of receipt of shipment. An image of the damaged product will be required to be emailed or sent via text to us.

All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

Dislike of product: while we understand everyone has different tastes we cannot provide a refund if you simply do not like the taste of a product. We are sorry.

SBV Supplements is not responsible for any items that are not delivered due to an error in the shipping address. It is the customers responsibility to ensure that the delivery address is properly entered at the time of purchase. If issues have arisen with shipping, please contact your local USPS office.

 

Address:

SBV Supplements
231 High Street
Westerly RI 02891

Phone: (text only)

401584-0040

Email:

support@sbvsupplements.com